{"id":300609,"date":"2026-06-11T13:33:11","date_gmt":"2026-06-11T18:33:11","guid":{"rendered":"https:\/\/www.camaralima.org.pe\/libro-de-reclamaciones-ata\/"},"modified":"2026-08-12T16:27:07","modified_gmt":"2026-08-12T21:27:07","slug":"libro-de-reclamaciones-carnet-ata-ccl","status":"publish","type":"page","link":"https:\/\/www.camaralima.org.pe\/en\/libro-de-reclamaciones-carnet-ata-ccl\/","title":{"rendered":"Libro de Reclamaciones &#8211; Carnet ATA"},"content":{"rendered":"<div class=\"ccl-ata-reclamaciones\">\n\n        <h1 class=\"ccl-ata-page-title\">Libro de Reclamaciones Carnet ATA - CCL<\/h1>\n\n        <div class=\"ccl-ata-section-title\">\n            <h2><i class=\"fas fa-user\"><\/i> Formulario de registro de reclamaci\u00f3n<\/h2>\n        <\/div>\n\n        <form class=\"ccl-ata-form\" id=\"ccl-ata-reclamaciones-form\" action=\"\">\n\n            <div class=\"ccl-ata-grid\">\n\n                <div class=\"ccl-ata-field ccl-ata-field-full\">\n                    <label>Date<\/label>\n                    <input type=\"text\" class=\"ccl-ata-input\" value=\"13\/08\/2026 11:28:27 AM\" disabled>\n                <\/div>\n\n                <div class=\"ccl-ata-subtitle ccl-ata-field-full\">1. IDENTIFICACI\u00d3N DEL CONSUMIDOR<\/div>\n\n                <div class=\"ccl-ata-field\">\n                    <label>Tipo de Documento<\/label>\n                    <select class=\"ccl-ata-select\" id=\"ccl_ata_tipodoc\" name=\"ccl_ata_tipodoc\">\n                        <option selected value=\"\">Escoja la opci\u00f3n...<\/option>\n                        <option value=\"DNI\">ID<\/option>\n                        <option value=\"CARNET DE EXTRANJERIA\">CARNET DE EXTRANJER\u00cdA<\/option>\n                        <option value=\"RUC\">RUC<\/option>\n                    <\/select>\n                <\/div>\n\n                <div class=\"ccl-ata-field\">\n                    <label>N\u00b0 de Documento <span>*<\/span><\/label>\n                    <input type=\"number\" class=\"ccl-ata-input\" id=\"ccl_ata_numerodoc\" name=\"ccl_ata_numerodoc\" required>\n                <\/div>\n\n                <div class=\"ccl-ata-field ccl-ata-field-full\" id=\"field-nombresyapellidos\">\n                    <label>Nombres y Apellidos <span>*<\/span><\/label>\n                    <input type=\"text\" class=\"ccl-ata-input\" id=\"ccl_ata_nombresyapellidos\" name=\"ccl_ata_nombresyapellidos\" required>\n                <\/div>\n\n                <div class=\"ccl-ata-field ccl-ata-field-full\" id=\"field-razonsocial\">\n                    <label>Raz\u00f3n social <span>*<\/span><\/label>\n                    <input type=\"text\" class=\"ccl-ata-input\" id=\"ccl_ata_razonsocial\" name=\"ccl_ata_razonsocial\" required>\n                <\/div>\n\n                <div class=\"ccl-ata-field ccl-ata-field-full\" id=\"field-representante\">\n                    <label>Representante <span>*<\/span><\/label>\n                    <input type=\"text\" class=\"ccl-ata-input\" id=\"ccl_ata_representante\" name=\"ccl_ata_representante\" required>\n                <\/div>\n\n                <div class=\"ccl-ata-field\" id=\"field-tipodocrepresentante\">\n                    <label>Tipo de Documento<\/label>\n                    <select class=\"ccl-ata-select\" id=\"ccl_ata_tipodocrepresentante\" name=\"ccl_ata_tipodocrepresentante\">\n                        <option selected value=\"\">Escoja la opci\u00f3n...<\/option>\n                        <option value=\"DNI\">ID<\/option>\n                        <option value=\"CARNET DE EXTRANJERIA\">CARNET DE EXTRANJER\u00cdA<\/option>\n                    <\/select>\n                <\/div>\n\n                <div class=\"ccl-ata-field\" id=\"field-numerodocrepresentante\">\n                    <label>N\u00b0 de Documento<\/label>\n                    <input type=\"number\" class=\"ccl-ata-input\" id=\"ccl_ata_numerodocrepresentante\" name=\"ccl_ata_numerodocrepresentante\">\n                <\/div>\n\n                <div class=\"ccl-ata-field ccl-ata-field-full\" id=\"field-nombresapoderado\">\n                    <label>Nombres del Apoderado <span>*<\/span><\/label>\n                    <input type=\"text\" class=\"ccl-ata-input\" id=\"ccl_ata_nombresapoderado\" name=\"ccl_ata_nombresapoderado\" required>\n                <\/div>\n\n                <div class=\"ccl-ata-field\" id=\"field-menordeedad\">\n                    <label>Menor de edad <span>*<\/span><\/label>\n                    <div class=\"ccl-ata-options\">\n                        <div class=\"ccl-ata-option\">\n                            <input type=\"radio\" id=\"ccl_ata_menordeedad_si\" name=\"ccl_ata_menordeedad\" value=\"Si\">\n                            <label for=\"ccl_ata_menordeedad_si\">Si<\/label>\n                        <\/div>\n                        <div class=\"ccl-ata-option\">\n                            <input type=\"radio\" id=\"ccl_ata_menordeedad_no\" name=\"ccl_ata_menordeedad\" value=\"No\" checked>\n                            <label for=\"ccl_ata_menordeedad_no\">No<\/label>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"ccl-ata-field ccl-ata-field-full\">\n                    <label>Direcci\u00f3n \/ Localizaci\u00f3n <span>*<\/span><\/label>\n                    <input type=\"text\" class=\"ccl-ata-input\" id=\"ccl_ata_direccion\" name=\"ccl_ata_direccion\" required>\n                <\/div>\n\n                <div class=\"ccl-ata-field\">\n                    <label>Correo Electr\u00f3nico <span>*<\/span><\/label>\n                    <input type=\"email\" class=\"ccl-ata-input\" id=\"ccl_ata_email\" name=\"ccl_ata_email\" required>\n                <\/div>\n\n                <div class=\"ccl-ata-field\">\n                    <label>Phone <span>*<\/span><\/label>\n                    <input type=\"number\" class=\"ccl-ata-input\" id=\"ccl_ata_telefono\" name=\"ccl_ata_telefono\" required>\n                <\/div>\n\n                <div class=\"ccl-ata-subtitle ccl-ata-field-full\">2. IDENTIFICACI\u00d3N DE LA QUEJA O RECLAMO<\/div>\n\n                <div class=\"ccl-ata-field\">\n                    <label>Fecha del incidente <span>*<\/span><\/label>\n                    <input type=\"date\" class=\"ccl-ata-input\" id=\"ccl_ata_fechaincidente\" name=\"ccl_ata_fechaincidente\" required>\n                <\/div>\n\n                <div class=\"ccl-ata-field\">\n                    <label>Bien contratado <span>*<\/span><\/label>\n                    <div class=\"ccl-ata-options\">\n                        <div class=\"ccl-ata-option\">\n                            <input type=\"radio\" id=\"ccl_ata_biencontratado_producto\" name=\"ccl_ata_biencontratado\" value=\"Producto\">\n                            <label for=\"ccl_ata_biencontratado_producto\">Producto<\/label>\n                        <\/div>\n                        <div class=\"ccl-ata-option\">\n                            <input type=\"radio\" id=\"ccl_ata_biencontratado_servicio\" name=\"ccl_ata_biencontratado\" value=\"Servicio\" checked>\n                            <label for=\"ccl_ata_biencontratado_servicio\">Service<\/label>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"ccl-ata-field ccl-ata-field-full\">\n                    <label>Identificaci\u00f3n del producto o servicio adquirido <span>*<\/span><\/label>\n                    <textarea class=\"ccl-ata-textarea\" id=\"ccl_ata_identificacion\" name=\"ccl_ata_identificacion\" rows=\"3\" required><\/textarea>\n                <\/div>\n\n                <div class=\"ccl-ata-field\">\n                    <label>Tipo de incidente <span>*<\/span><\/label>\n                    <div class=\"ccl-ata-options\">\n                        <div class=\"ccl-ata-option\">\n                            <input type=\"radio\" id=\"ccl_ata_tipoincidente_reclamo\" name=\"ccl_ata_tipoincidente\" value=\"Reclamo\" checked>\n                            <label for=\"ccl_ata_tipoincidente_reclamo\">Reclamo<\/label>\n                        <\/div>\n                        <div class=\"ccl-ata-option\">\n                            <input type=\"radio\" id=\"ccl_ata_tipoincidente_queja\" name=\"ccl_ata_tipoincidente\" value=\"Queja\">\n                            <label for=\"ccl_ata_tipoincidente_queja\">Queja<\/label>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"ccl-ata-field\">\n                    <label>Monto <span>*<\/span><\/label>\n                    <input type=\"number\" class=\"ccl-ata-input\" id=\"ccl_ata_monto\" name=\"ccl_ata_monto\" step=\"0.01\" required>\n                <\/div>\n\n                <div class=\"ccl-ata-field-full\">\n                    <p class=\"ccl-ata-obligacion\">\n                        <strong>Reclamo:<\/strong> Disconformidad relacionada a los productos o servicios.<br>\n                        <strong>Queja:<\/strong> Disconformidad no relacionada a los productos, servicios o descontento respecto a la atenci\u00f3n al p\u00fablico.\n                    <\/p>\n                <\/div>\n\n                <div class=\"ccl-ata-field ccl-ata-field-full\">\n                    <label>Detalle de lo ocurrido <span>*<\/span><\/label>\n                    <input type=\"text\" class=\"ccl-ata-input\" id=\"ccl_ata_detalle\" name=\"ccl_ata_detalle\" required>\n                <\/div>\n\n                <div class=\"ccl-ata-field ccl-ata-field-full\">\n                    <label>Pedido del consumidor <span>*<\/span><\/label>\n                    <input type=\"text\" class=\"ccl-ata-input\" id=\"ccl_ata_pedido\" name=\"ccl_ata_pedido\" required>\n                <\/div>\n\n            <\/div>\n\n            <div class=\"ccl-ata-sendbtn\">\n                <button type=\"submit\" id=\"ccl-ata-reclamaciones-submit\">Registrar<\/button>\n            <\/div>\n        <input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n    <\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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